Thank you everyone, especially our customers and partners, for riding out 2020 together with us.
It would be an understatement to say it had been a challenging year. While we take inventory of how we've come so far, one thing is prominent - that digitalisation and technology is the way ahead in serving you.
Business as usual with cloud technology
While we may not be physically together, as a team we're bonded by the aspiration to continually improve our processes and products. As we work towards increasing productivity through reduction of manual processes, our infrastructure enabled us to remain agile. With telecommuting becoming a new norm this year, our business model (built on a cloud) enabled us to continue business with minimal disruption. Besides this, we have also taken the year to enhance our product and services offerings.
Premium Forex Offering
We have been actively enhancing our FX ecosystem, in line with MAS initiative in fortifying Singapore's position as a regional e-trading hub for Foreign Exchange (FX).
Working with partners, we present powerful trading platforms, such as MT5 and Flextrade to cater to both retail and professional traders.
China Market Access
China being the second largest economy is continually opening up its markets. Backed by resources within the Orient Group, we are well equipped to offer professional one-stop services to international clients seeking to participate in the growing China market.
We are currently an approved Overseas Intermediary of INE (Shanghai International Energy Exchange), Dalian Commodity Exchange (DCE) and Zhengzhou Commodity Exchange (ZCE); providing direct access to China markets to global traders.
Seamless Client Experience with Enhanced Client Portal
For our clients, we've streamlined our onboarding process and shortened it into a matter of minutes. Not only can you open your account, but you can also instantly apply for your trading platform of choice. All these are now done online, in the comfort of your home. We understand that markets conditions can change quickly, hence information should be easily accessible. Within our enhanced client portal, clients have a single view of the latest news and updates at one place. We are excited to bring more conveniences to you and share the benefits that we reap from using technologies to empower our clients to trade smarter.
While we may not be able to meet clients, we provide professional yet personal service for all. Nowadays, people are increasingly relying on social media and instant messaging - so we know we must be there. Clients can get in touch with us via their preferred messaging channel: WhatsApp, web chat, WeChat, email, phone facebook messenger, and even instagram. Technology not only enables us to be contactable via multiple channels, but it also helps us keep track of enquiries and clients' requests efficiently, no matter how they reach us. Messages and requests are passed on and followed up efficiently internally as our team can access information and services to support customers wherever they are.
Ultimately, it all adds up to delivering a truly seamless experience for you. We look forward to present new offerings, new innovations and drive new initiatives. Amidst uncertainty, we focus on staying nimble, adaptable, and resilient.
Never forgetting the reason why, we are here - to serve you better.
From all of us at Orient Futures Singapore, let’s continue working together towards your success in 2021. Happy New Year, cheers to 365 days of market opportunities and remember: We’re always here when you need us.